The Group is committed to working and acting in a way that is consistent with our Values of Trust, Inclusivity, Empowerment and Safety. We must also act with integrity and comply with applicable laws, regulations, codes, policies and procedures. We encourage our people to speak up when they see or suspect wrongdoing such as serious or systemic misconduct, unlawful or unethical behaviour, or conduct that may cause serious public harm. At the Group, we have the courage to open and honest, and take responsibility for our actions.
The Whistleblower Policy plays an important role in ensuring you feel safe and secure to raise concerns without fear of retaliation or victimisation. It provides information and guidance about who can be a whistleblower, how to report concerns, and the legal rights and protections that are available to whistleblowers.
When does the Whistleblower Policy apply?
This Policy applies if you want to report actual or suspected serious wrongdoing or systemic misconduct, unlawful or unethical behaviour, or conduct that may cause serious public harm. Making this kind of report is known as a Disclosure and will be handled as such under this Policy.
You should consider whether your concern can be more appropriately escalated or effectively addressed under another policy or process. If your concern relates to a personal work-related matter, inappropriate behaviour such as discrimination, harassment or bullying, or other non-serious and non-systemic issues of misconduct that do not have broader implications for the Group, you should report your concern under the relevant policy that applies, where it will be more appropriately managed:
for harassment, discrimination or bullying concerns, contact the HDB Hotline at HDBMatters@auspost.com.au
or call 1800 641 535.
for personal work-related matters, speak to your HR representative or people leader
for customer matters, contact the Customer Contact team via post, email, phone, or online – https://auspost.com.au/about-us/corporate-information/complaints-and-feedback#letter
If your concern relates to the following types of wrongdoing, and you have Reasonable Grounds to suspect the wrongdoing or misconduct, this Policy will support you to make a disclosure without fear of reprisal and with the protection of the Group:
a) Conduct or practices that may breach an Australian or foreign law, regulation or code (such as theft, drug sale or use, criminal damage);
b) Corrupt or fraudulent conduct (such as misappropriation of funds, bribery, undue influence, false or misleading information);
c) Maladministration or a substantial mismanagement or wastage of Australia Post’s resources (such as excess private use of a Group phone, unauthorised use of fuel cards for private vehicles, using Group resources/information for personal gain);
d) Conduct involving substantial risk to health or safety or significant danger to the environment or to the public;
e) Conduct involving potential breaches of human rights standards;
f) Conduct that may cause serious financial or non-financial loss to the Group or damage to its reputation and brand, or that may otherwise cause danger to the financial system; or
g) A serious breach of Our Ethics.