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Frequently asked questions
Where is my order?
You can track your order either with your order number or the tracking number the Retailer gave you in your shipping confirmation email. To Track your order, click on the “Track my parcel” icon and key in your order number of tracking number, click Enter and you will have the full visibility of where your order is with its tracking history too.
I don’t have a tracking number. How can I track my parcel?
You can also use your order number to track your parcel. To Track your order, click on the “Track my parcel” icon and input your order number, click Enter and you will see the latest tracking event and the full parcel tracking history. If you need further assistance, you can contact the Retailer customer care team and they will be happy to help you!
Can I change the details of my delivery after my order is placed?
It depends on the service used and the country of destination. You can ask the retailer where you have purchased your items about the service features and delivery change options. A lot of our services have an inflight upgrade option which is available via sms notification links or local App but in some cases the details cannot be changed once we have received your order. If you need further assistance, you can contact the retailer customer care team and they will be able to guide you.
I received a request to pay Duties & Taxes. What should I do?
I am interested in APG. How can I find out more about the delivery solutions you offer?
What are your terms & conditions?
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