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Australia Post announced as ‘Last mile delivery innovation of the Year’ Winners!

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APG ecommerce
October 2020
Postal and Parcel Technology International Awards 2020
The winners of the 2020 Parcel and Postal Technology International Awards were announced during Parcel+Post Expo Virtual Live on Tuesday, October
13th. Full coverage of the awards including interviews with the winners will be included in the December 2020 issue of Parcel and Postal Technology International magazine.
Last Mile Delivery Innovation of the Year: Australia Post and Doddle’s Collect and Return
In February 2020 Australia Post and Doddle launched Australia’s largest pick-up and drop-off (PUDO) network, Australia Post Collect and Return. The solution enables consumers to choose alternative delivery locations in the checkouts of their favorite e-commerce merchants and collect those deliveries at a time of their choosing at post offices, parcel lockers, selected supermarkets, hardware and department stores, and shopping centers. The Doddle store app powers the in-store journey at third-party host locations, ensuring that every parcel transaction is quick and easy for both the consumer and host staff. As part of the program, the e-commerce returns experience was also completely digitized, enabling consumers to self-serve via a new Easy returns portal, powered by the Doddle platform.
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Revenue was up a record-breaking 90% to AUD $429m*. At the same time, APG continued to expand its network to over 130 active trade lanes, operated from 22 worldwide hubs (7 new created this year alone).

Australia Post announced as ‘Last mile delivery innovation of the Year’ Winners

As the pandemic continues to change the everyday life of people around the world, it has seen consumers relying on e-Commerce solutions from food shopping to retail and day to day household items. It is important to realise and understand the shifts in consumer behaviour to ensure demands and expectations can be met.