his Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also
explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how Australia
Post Global eCommerce Solutions Limited uses your data.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

It’s likely that we’ll need to update this Privacy Notice from time to time. When you are using the APG website, APG is the
data controller.

The Policy applies to APG and all of its Workforce Participants worldwide.

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

Consent

In specific situations, we can collect and process your data with your consent. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual Obligations

In certain circumstances, we need personal data to comply with our contractual obligations to our customers.

Legal Compliance

If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting APG to law enforcement.

Legitimate Interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

• When we need it to comply with our contractual obligations
• When we need it for the purposes of legal compliance
• When we need it to run our business as long as it does not affect your rights
• When we have your consent

• your name;
• your billing/delivery address;
• email
• telephone number

We want to give you the best possible customer experience.

Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section below. Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

Here’s how we’ll use your personal data and why:

• To process any orders that you have made via our customers. If we don’t collect your personal data, we won’t be able to process your order and comply with our legal obligations. For example, your details are passed to us as a third party to supply or deliver the product or service that you ordered, and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, returns and compliance with legal obligations.
• To respond to your queries, refund requests and complaints. Handling the information you send enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
• To protect our business and your account from fraud and other illegal activities.
• To run our business if we reasonably need to use it

Of course, you are free to opt out of hearing from us by any of these channels at any time.

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. We secure access to all transactional areas of our websites and apps using ‘https’ technology. We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

We sometimes share your personal data with trusted third parties. Here’s the policy we apply to those organisations to keep your data safe and protect your privacy:

• We provide only the information they need to perform their specific services.
• They may only use your data for the exact purposes we specify in our contract with them.
• We work closely with them to ensure that your privacy is respected and protected at all times.
• If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

• IT companies who support our website and other business systems.
• Operational companies such as final mile delivery agents.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area
(EEA), such as Australia or the USA.

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data
that we collect from you to third-party data processors in countries that are outside the EEA. For example, this might be
required in order to fulfil your order or provide support services.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed
inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you
wish for more information about these contracts please contact us although please bear in mind that generally commercial
contracts have confidentiality clauses in them and we may be limited in the information that we made provide.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles
of this Privacy Notice.

APG believes that when processing Personal Data, the rights of the individual related to their Personal Data must be
protected in accordance with local law. To that end, Personal Data must be collected and Processed, by both APG and its
customers, fairly and in accordance with governing local law. Personal Data can be used or Processed only for the purpose
defined at the time of collection and shall not be further used or Processed in any manner incompatible with that purpose.
Personal Data may not be collected and stored for potential future use unless allowed by local law.

An overview of your different rights

You have the right to request:

• Access to the personal data we hold about you, free of charge in most cases.
• The correction of your personal data when incorrect, out of date or incomplete.
• For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that APG holds at any time, and also to have that
information corrected if it is inaccurate. To ask for further details, or to opt out at any time, please
contact info@apgecommerce.com.

If we choose not to action your request we will explain to you the reasons for our refusal.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time
and withdraw that consent.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for
reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding
reason to continue processing your personal data.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any
request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will
ask them to prove they have your permission to act.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have
made to us regarding the use of your personal data, you have the right to contact us as info@apgecommerce.com.

This Policy is made available on the intranet and to subsidiaries and associated entities.

Training will be provided to all Workforce Participants about your rights and responsibilities, and you will be regularly
reminded about your responsibilities under this Policy.

The Policy will be reviewed at least every three years, or whenever there is a material change to the law or operating
environment to ensure it is up to date.