Track my Parcel 
Track Your Order
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Here’s what we found…
Order No.
SF592619_UK / Tracking No.
36FDL5291557
It’s with you
08/06/26
13:28 GMT
It’s safe: We’ve collected your parcel
It’s on the way to the airport
09/06/26
09:50 GMT
It’s in the air
15/06/26
09:25 GMT
It’s in your country
15/06/26
13:54 GMT
It’s with you
| Date | Local Time | Location | Event | Event Description |
|---|---|---|---|---|
| 15/06/26 | 13:54 GMT | AU | The parcel has been delivered to a safe place suggested by the recipient | Delivered to Safe Place |
| 15/06/26 | 09:25 GMT | AU | The parcel has left the delivery depot for the recipients address | Out for Delivery |
| 14/06/26 | 20:54 GMT | AU | The parcel has been processed at carrier facility | Parcel processing at final carrier Hub |
| 14/06/26 | 16:17 GMT | AU | The parcel is in transit (NB: This could either be en route to a country, hub, delivery depot) | Parcel in Transit |
| 12/06/26 | 19:13 GMT | AU | The parcel is in transit (NB: This could either be en route to a country, hub, delivery depot) | Parcel in Transit |
| 12/06/26 | 08:22 GMT | AU | The parcel has been processed at carrier facility | Parcel processing at final carrier Hub |
| 12/06/26 | 07:22 GMT | AU | Parcel has arrived at destination hub | Parcel Received at Destination Hub |
| 11/06/26 | 06:44 GMT | AU | The goods have arrived at a city/hub | Arrived at Facility |
| 11/06/26 | 06:37 GMT | AU | Parcel Pending Customs Clearance | Parcel Pending Customs Clearance |
| 11/06/26 | 06:37 GMT | BNE, AU | The goods have arrived at a city/hub | Arrived at Facility |
| 11/06/26 | 04:41 GMT | AU | The parcel is released from Customs | Parcel cleared by customs |
| 09/06/26 | 09:50 GMT | LHR, GB | The goods have left a city/hub and are in transit | Parcel Departed Origin Country |
| 09/06/26 | 09:49 GMT | GB | The goods have left a city/hub and are in transit | Parcel Departed Origin Country |
| 08/06/26 | 13:28 GMT | GB | Parcel has been Processed at the Origin hub | Parcel Processed |
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Frequently asked questions
Where is my order?
You can track your order using the tracking reference provided by the retailer. To Track your order, click on the “Track my parcel” icon and key-in your tracking reference, click Enter and you will have the full visibility of where your order is with along with its tracking history.
How can I track my parcel?
You can track your order using the tracking reference provided by the retailer. To Track your order, click on the “Track my parcel” icon and key-in the tracking reference, click Enter and you will have the full visibility of where your order is with along with its tracking history.
Can I change the details of my delivery after my order is placed?
It depends on the service used and the country of destination. You can ask the retailer where you have purchased your items about the service features and delivery change options. A lot of our services have an inflight upgrade option which is available via sms notification links or local App but in some cases the details cannot be changed once we have received your order. If you need further assistance, you can contact the retailer customer care team and they will be able to guide you.
I received a request to pay Duties & Taxes. What should I do?
If you have received a request to pay Duties & Taxes from APG, this means that your order value is over the duty free threshold of the destination country and therefore in order for us to send your parcel, you will need to pay for these taxes. Just click on the link you received by sms or email and you will be directed to our portal, personalised with the retailer logo, where you can upload / key in your ID details if needed and pay by card for the Duties & Taxes. Should you need further assistance, you can contact our customer support team at generalsupport@apgecommerce.com.
I am interested in APG. How can I find out more about the delivery solutions you offer?
As a first step, you are welcome to check our website and have a look at Our Services. If you need more details and want to talk to a member of our sales team, you can contact us at hello@apgecommerce.com
What are your terms & conditions?
If you are a company based in Australia, you can find our Terms & Conditions here.
If you are a company based in the UK or Europe, you can find our Terms & Conditions here.
If you are a company based in North America, you can find our Terms & Conditions here.
If you are a company based in Asia – Pacific, you can find our Terms & Conditions here.
If you are a company based in the UK or Europe, you can find our Terms & Conditions here.
If you are a company based in North America, you can find our Terms & Conditions here.
If you are a company based in Asia – Pacific, you can find our Terms & Conditions here.